Updated review - Since my last review I have been in contact with the customer service department. And they were very helpfule. They made sure I was compensated and I am happy. For that I would reccomend them. I bought a table from this place it costed about $500 no big deal but $500 is $500 they did not have the table in their inventory so I was told it would be ordered and it would take a maximum of 3weeks to come in after calling several times in between a 2 month period I was finnaly told my table would not be delivered for at least another 3 weeks. That did not work for us because we had already planned a big dinner at our new home and having no table was not an option. So we settled for a table that was in stock.
We came into Furniture USA just to look, but ended up buying a sectional sofa and dining room set. Ken showed us around and helped us realize a beautiful vision for our space. He did not pressure us, yet provided stylish and modern selections that helped to significantly upgrade our home. Our furniture arrived within days of purchase. We will be back.
Thank you so much for your 5-star review! We are very happy to hear that Ken helped you with your vision and that he helped you find something to help you achieve it. We hope you enjoy your new furnishings and are back again soon. Cheers, Ali T. Social Media and Marketing Admin.
We purchased our couches, but had to wait for them because they were on backorder. I got them delivered today, and to me, they were completely different than what we had ordered. well, I came in to the store, and found out THEY WERW THE RIGHT ONES, it just remembered them differently. we did order the chase on the wrong side, but Adam took care of me, and exchanged it for the right one!! The whole . Team was so nice, we even added a coffee table when we did the exchange.!! I did apologize for MY mistake, but they were so cool about , and didn't give me a hard time over the whole thing, when it was my fault all along!
Thank you so much for your positive review. We are very happy to hear that Adam was able to take care of you and figure everything out getting you the correct sofa combination. We appreciate your business very much and hope to see you again soon. Cheers, Ali T. Social Media & Marketing Admin
I purchased a home in the Sacramento area and needed furniture. I went to Furniture USA and IVY was wonderful!!!. She help me furnish my whole house. The prices were great and the delivery was excellent. Great place to buy furniture.